Tourista Privacy Policy
Learn How We Protect Your Data and Privacy
Our Commitment to Your Privacy
At Tourista, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform, including our website (touristanyc.com) and mobile app, launching in July 2025. Tourista connects tourists with local guides in destinations like NYC, Spain, Morocco, Algeria, France, and Japan, and we ensure your data is handled responsibly.
Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, and payment details when you create an account or book a tour.
- Tourist Data: Booking history, tour preferences, and communication with guides.
- Guide Data: Profile information (e.g., bio, tour listings, availability), payment details for payouts, and feedback from tourists.
- Usage Data: Information about how you interact with our platform, such as pages visited, app usage, and IP address.
- Cookies: We use cookies to enhance your experience, such as remembering your preferences and tracking site analytics. You can manage cookie settings in your browser.
How We Use Your Information
We use your data to provide a seamless experience on Tourista:
- To facilitate tour bookings and communication between tourists and guides.
- To process payments securely and issue refunds when applicable (see Tourista’s Cancellation & Refund Policy).
- To improve our platform through analytics and user feedback.
- To send updates, promotions, and notifications about your bookings or account (you can opt out at any time).
- To comply with legal requirements, such as tax reporting or fraud prevention.
How We Protect Your Data
We take your privacy seriously and implement the following measures:
- Encryption: All data is encrypted during transmission and storage to prevent unauthorized access.
- Third-Party Processors: We use trusted third-party services (e.g., Stripe for payments) that comply with industry standards.
- Access Control: Only authorized Tourista staff can access your data, and only when necessary to provide services or support.
- Data Retention: We retain your data only as long as needed for the purposes outlined in this policy, or as required by law.
Sharing Your Information
We only share your data when necessary to provide our services:
- With guides, to facilitate tour bookings (e.g., sharing a tourist’s contact info for coordination).
- With third-party processors (e.g., Stripe) to handle payments and refunds.
- With legal authorities, if required by law or to prevent fraud.
- We do not sell your data to third parties for marketing purposes.
Your Rights and Choices
You have control over your data on Tourista:
- Access and Update: You can access and update your personal information through your account settings.
- Delete Your Data: Request deletion of your data by contacting us.
- Opt-Out: Unsubscribe from promotional emails by clicking the “unsubscribe” link in any email.
- Cookies: Manage cookie preferences in your browser settings.
Contact Us for Privacy Questions
If you have questions about our Privacy Policy or how we handle your data, please reach out here.