Tourista Support
Have questions? Contact us or explore our resources for travelers and guides.
Frequently Asked Questions
Planning and Booking
How do I book a local guide with Tourista?
Download the Tourista app, browse guides in your destination, and book directly. It’s that easy!
What destinations does Tourista cover?
We currently offer guides in NYC, Spain, Morocco, Algiers, France, and Japan.
Can I customize my tour with a guide?
Yes! Many Tourista guides offer customizable tours—discuss your preferences when booking.
Safety and Trust
Are Tourista guides verified?
Yes, all guides are vetted for safety and expertise to ensure a great experience.
How does Tourista ensure my safety during a tour?
We vet all guides and provide in-app support during your tour for peace of mind.
Tour Logistics
How will I meet my Tourista guide?
Your guide will confirm a meeting point after booking—details are shared in the app.
What should I bring on the tour?
Bring comfortable shoes, water, and any personal items—your guide will advise on specifics.
Cancellations and Refunds
What if I need to cancel my booking?
You can cancel with a 100% refund up to 24 hours before the tour date. Contact us if you need assistance.
What happens if my guide cancels the tour?
If a guide cancels, you’ll receive a full refund and help finding a new guide.
Becoming a Guide
Can I become a Tourista guide?
Absolutely! If you love sharing your city, apply to join our community.
What qualifications do I need to be a Tourista guide?
You need to get a license, local knowledge, a passion for travel, and great communication skills.
Payments and Privacy
Payments and Privacy
How do I pay for my Tourista tour?
Payments are securely processed in the app using credit/debit cards
How does Tourista protect my data?
We use encryption and comply with privacy laws to keep your data safe.